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How do I get museum passes online?

Category: FAQs

Discover & Go provides instant online access to free and low-cost tickets to museums, science centers, zoos, theaters and other fun local cultural attractions. HOW DO I GET A PASS? Log in to you...

Can I use Discover & Go with an eCard?

Category: FAQs

No. eCards only provide access to a few, very specific services and do not include Discover & Go. You'll need to get a regular, full-access library card. 

Should I cancel my pass if I'm not going to attend?

Category: FAQs

Yes. You should cancel your Discover & Go pass if you are not going to attend. Otherwise, once the date passes the system will count it as a used pass. This also frees up the pass for availability...

Is there a list of Discover & Go attractions?

Category: FAQs

The most current list of Discover & Go attractions is at the Discover & Go site. HOWEVER, not all attractions are available in all areas. To see what attractions are available in your area, l...

Will I receive email notification of my reservation?

Category: FAQs

Yes, you should receive a confirmation email moments after you make a reservation. If you do not receive this email, please check with your local library to insure the email address you provided is co...

How can I print my Discover & Go pass from my mobile device, smart phone, or tablet?

Category: FAQs

Some Discover & Go attractions require a printed pass. If so, the following article provides instructions for printing from your mobile device: https://gizmodo.com/how-print-phone-tablet-ios-andro...

When is the latest I can cancel my Discover & Go pass?

Category: FAQs

If you decide not to attend and your pass is still NOT printed or downloaded, you can cancel it up until 11:59 p.m. on the date the reservation is for.

What are the terms of use for Discover & Go?

Category: FAQs

  In order to use the Discover & Go service, you must meet your library's minimum age requirement and live within your participating library's service area. You can have two active reservations at...

Can Discover & Go be used for class field trips or large groups?

Category: FAQs

No. Discover & Go is meant for use by individual library card holders, not large groups. Most museums and cultural attractions have their own procedures and special rates that accommodate large p...

Can the Discover & Go website translate into other languages?

Category: FAQs

Yes. On the login page for Discover & Go, click on the "Select Language" pull-down menu near the top of the page and choose the language you want to translate into.

Can I use my Discover & Go pass on a different day than the reservation date?

Category: FAQs

No. If you decide to go on a different date, you must cancel your existing reservation, then make a new reservation for any other available date. NOTE: You cannot cancel your reservation if you have ...

Who do I contact if I have questions regarding my Discover & Go reservation?

Category: FAQs

Please reach out to staff at your local participating library. DO NOT contact the participating Discover & Go attractions directly.