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Can I use Discover & Go with an eCard?

Category: FAQs

No. eCards only provide access to a few of our services and do not include Discover & Go. You'll need to get a regular full-access library card. 

How do I get museum passes online?

Category: FAQs

Discover & Go provides instant online access to free and low-cost tickets to museums, science centers, zoos, theatres and other fun local cultural venues. HOW DO I GET A PASS? Log in to your lib...

How many Discover & Go passes can I reserve?

Category: FAQs

You can have two active reservations at a time.  For example, if you make a reservation for a visit next month and another reservation for a visit this Saturday, you can make a new reservation as soon...

How do I use Discover & Go?

Category: FAQs

The following video describes how to use Discover & Go: https://youtu.be/Qv4yv_cxqDs

What are the terms of use for Discover & Go?

Category: FAQs

  In order to use the Discover & Go service, you must meet your library's minimum age requirement and live within your participating library's service area. You can have two active reservations at...

Can I cancel an active Discover & Go reservation if I have not yet printed the pass?

Category: FAQs

You can cancel a pass, ONLY if you have not clicked on the "Print/Download" button and agreed to the warning that passes cannot be cancelled after viewing or printing. Library staff cannot cancel pass...

When is the latest I can cancel my Discover & Go pass?

Category: FAQs

If you decide not to attend and your pass is still unprinted, you can cancel it up until 11:59 p.m. on the date the reservation is for.

Can Discover & Go be used for class field trips or large groups?

Category: FAQs

No. Discover & Go is meant for use by individual library card holders, not large groups. Most museums and cultural attractions have their own procedures and special rates that accommodate large pr...

Can the Discover & Go website translate into other languages?

Category: FAQs

Yes. On the login page for Discover & Go, click on the "Select Language" pull-down menu near the top of the page and choose the language you want to translate into.

Can I use my Discover & Go pass on a different day than the reservation date?

Category: FAQs

No. If you decide to go on a different date, you must cancel your existing reservation, then make a new reservation for any other available date. NOTE: You cannot cancel your reservation if you have a...

Will I receive email notification of my reservation?

Category: FAQs

Yes, you should receive a confirmation via email shortly after you make a reservation. If you do not receive this email, please insure the email address you have provided is correct and up to date. Pl...

Who do I contact if I have questions regarding my Discover & Go reservation?

Category: FAQs

Please reach out to staff at your local participating library. DO NOT contact the participating Discover & Go attractions directly.